return and refund policy
At Einaturalherb®, we want you to be completely satisfied with your purchase. This Return & Refund Policy (“Policy”) outlines your rights and obligations regarding returns, exchanges, and refunds. By purchasing from us, you agree to the terms set forth below.
Standard Return Policy
- You may request a return within 30 days of receiving your order.
- To be eligible, the item must be:
- In its original condition (unworn, unused, unwashed).
- With all tags attached and in the original packaging.
- Accompanied by the receipt or proof of purchase.
Items returned without prior authorization will not be accepted.
How to Initiate a Return
To request a return, please contact us at:
📧 support@einaturalherb.com
📞 +1 (720) 792-0380
Return shipments must be sent to the following address:
ESR Fulfillment & Storage
Einaturalherb®
651 N Broad St, Suite 201
Middletown, DE 19709, USA
If your return is approved, we will provide you with a return shipping label and detailed instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong product, contact us immediately. We will review the issue and, if applicable, arrange for a replacement, exchange, or refund at no additional cost.
Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable goods (e.g., food, plants, flowers).
- Personal care and hygiene products (e.g., cosmetics, supplements, beauty items).
- Customized or personalized items.
- Hazardous materials, flammable liquids, or gases.
- Gift cards and discounted “final sale” items.
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
If you would like a different product, the fastest way is to return your original item and place a new order after your return has been approved.
European Union (EU) Customers
In addition to the above, if your order is shipped to the European Union, you are entitled under EU law to a 14-day “cooling-off” period. This means you may cancel or return your order within 14 days of receipt, for any reason and without explanation.
Eligibility conditions (original condition, packaging, proof of purchase) still apply.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note: Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@einaturalherb.com.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us at:
📧 support@einaturalherb.com
📞 +1 (720) 792-0380
📍 Einaturalherb® – 651 N Broad St, Suite 201, Middletown, DE 19709, USA